Job Title: Network Operations Engineer
Location: Leeds/Hybrid
Salary: £45,000 - £55,000 per annum DOE
Job Type: Full Time / Permanent
The Role
At TIEVA, a fast‑growing UK‑based hybrid IT provider, the Network Operations Engineer is responsible for the availability, performance, and security of managed customer networks. The role focuses on hands‑on operational support, escalation, and continuous improvement across firewalls, switches, wireless networks, WAN connectivity, and remote access services, with a Fortinet‑first approach.
Key responsibilities include monitoring network alerts, troubleshooting connectivity and performance issues, acting as a technical escalation point, supporting incident and major incident resolution, managing firewall platforms, executing firewall firmware upgrades, performing disaster recovery testing, maintaining network security configurations, conducting scheduled network health checks, coordinating approved network changes, communicating planned maintenance, working with third‑party vendors, remediating vulnerabilities, supporting Zero Trust principles, collaborating with cross‑functional teams, sharing knowledge, contributing to documentation, leading customer service review discussions, and optimizing monitoring policies.
The Candidate
What We’re Looking For
Minimum of one core certification and experience in any of the desirable technologies.
* Fortinet Certified Professional (FCP) – Network Security with hands‑on experience using FortiGate, FortiManager, FortiAnalyzer, and Fortinet SD‑WAN.
* Cisco CCNP Enterprise (or equivalent) with a strong foundation in enterprise routing, switching, and troubleshooting within multi‑vendor environments.
* Actively working towards Fortinet Certified Solution Specialist (FCSS) in Secure SD‑WAN and SASE.
Desirable (Not Mandatory)
* Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered strong advantage).
* Barracuda Certified Engineer (BCE) or equivalent experience with CloudGen Firewall and/or Email Security Gateway.
* Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.
Technical Expertise
* Demonstrable experience supporting firewalls, switching, wireless, WAN, and remote access in live production environments.
* Strong operational knowledge of Fortinet platforms, particularly firewall policy management, VPNs, firmware upgrades, and fault resolution.
* Experience working in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
* Confidence operating within structured incident, change, and maintenance processes.
* Understanding of vulnerability remediation, patching, and security hardening in collaboration with Sec Ops teams.
Professional Skills
* A hands‑on engineer who enjoys operational ownership rather than purely design‑focused work.
* Methodical, detail‑oriented, and calm under pressure during incidents.
* Clear communicator, comfortable liaising with customers, ISPs, and vendors.
* Proactive about improving services, documentation, and operational standards.
* Committed to developing technical depth through certification and real‑world experience.
Personal Qualities
* Self‑motivated, independent, and proactive.
* Passionate about learning and growth.
* Team player with a positive, can‑do attitude.
Benefits
Financial
* Life Insurance
* Pension
* Car allowance (subject to role)
* £1,000 refer a friend bonus
* Generous uncapped commission scheme (sales role)
* Profit share bonus scheme (non‑sales, subject to T'C's)
* Free will‑writing service
* Long Service Awards (financial and time rewards)
* Electric Car Scheme (salary sacrifice)
* Cycle to Work Scheme (salary sacrifice)
* IT Purchase / Loan Scheme
* Financial Wellbeing Tool
* Pension Surgery (consultation with a financial advisor)
* Discount scheme (retail, experience days, etc.)
* Navan
* Buying holidays (salary sacrifice)
* Childcare voucher scheme
Health and Wellbeing
* Private Medical Insurance
* Employee Assistance Programme – for you and your family (counselling, legal advice, career coaching, financial support)
* Digital GP
* Wisdom Well‑Being Platform
* Gym membership contribution
* Gym time
* Onsite yoga
* Eye tests
* Flu jabs
* Fruit basket (per floor, stocked weekly)
* Mental Health First Aiders
Time Off
* Holidays – above statutory, increasing with service, plus 8 bank holidays
* Birthday benefit – have your birthday off on us
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Compassionate Leave
* Jury Duty
* Funeral Leave
* Volunteering Days
Perks
* Welcome goodie bag
* Company apparel
* Free staff parties
* Incentives – competitions and prizes including trips
* Staff awards
* Culture Team events
Environment
* Free onsite parking
* New refurbed office with table tennis, table football, gaming consoles, multi‑faith room, fully stocked bar, outdoor eating area, and smoking shelter.
Inclusivity Statement
If you have a disability or neurodiversity, we can provide support and adjustments throughout our recruitment process. Any information you share on your application will be treated confidentially. TIEVA is an inclusive company welcoming applications from people of all walks of life.
#J-18808-Ljbffr