Customer Service Administrator
Our clients are an award-winning organisation based on the outskirts of St Albans who offer fantastic training and career development. The organisation has grown massively in recent years and continue to do so.
To support the team, we are recruiting for an experienced Customer Service Support Administrator to support our clients’ customers and suppliers. This role will ensure that enquiries and issues are addressed swiftly and professionally. You will oversee the returns process for defective or unwanted products, collaborating with suppliers to ensure seamless returns and exchanges.
Responsibilities:
* Assist the Supervisor and Manager in monitoring and improving customer feedback.
* Address customer enquiries and emails promptly and professionally.
* Process customer returns
* Monitor and follow up on customer advanced warranties as per procedures.
* Collaborate with other departments to address customer concerns and enhance service
* Coordinate with suppliers to facilitate product returns
* Prepare and maintain documentation for returns, including return authorisation references and shipping labels.
* Control and monitor faulty stock inventory
* Collaborate with purchasing and technical teams to find suitable replacements for customers
* Previous experience in customer service
* Familiarity with supplier returns procedures
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and keen attention to detail.
*
Desired Qualifications and Skills:
* Experience with customer service platforms and tools, such as JIRA and Sage X3, is an advantage.
* Ability to work both independently and collaboratively in a fast-paced environment.
* Strong organisational skills with the capacity to manage multiple tasks simultaneously.
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK