Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
This role may involve operating mechanical equipment as relevant to the job. Please note the following: under 18 applicants cannot be considered due to health and safety legislation. Additionally, a £3.00 p/h unsocial premium applies to hours worked between 22:00-06:00.
Working Pattern: Sunday 07:00 - 11:00; Thursday 18:00 - 22:00; Saturday 05:45 - 09:45.
Responsibilities
* You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked.
* Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
* Be digitally confident. You\'ll use our in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Be a team player, working closely with colleagues across the store to support operations and maintain an inclusive environment.
* Be flexible and ready to adapt to changing store needs and complete tasks with pace in line with SOPs.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points.
* Deliver best-in-town standards through presentation, availability, and store cleanliness.
* Utilise digital tools and communication channels to perform duties.
* Share customer and colleague feedback to help us improve.
* Share knowledge with colleagues to support skill and confidence development.
* Own learning and development with proactive access to digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage with customers to understand needs and provide recommendations.
* Understand store priorities and their part to play.
* Complete tasks with pace and in line with SOPs; minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with attention to detail.
* Open to and acts on feedback; regularly asks for it.
* Sets performance objectives with line manager in line with business plans.
* Takes accountability for planning and managing own work efficiently.
* Curious and challenges the status quo; asks why things are done a certain way.
* Communicates intentions clearly and simply.
* Maintains composure and constructive perspective under change and challenges.
* Builds positive relationships by listening and engaging with people.
Technical Skills / Experience
* Contributing to store sales and cost control.
* Ability to work across the store to complete tasks right first time within timescales.
* Comprehensive knowledge of customer shopping channels and digital capability.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and strong basics.
* Understand customer needs and spot selling opportunities.
* Adaptation to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Management and Manufacturing
* Industries: Retail
We are seeking candidates who are ready to contribute to a fast-paced retail environment and deliver excellent customer service.
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