Senior Debt Recovery Specialist – Business (B2B)
Join to apply for the Senior Debt Recovery Specialist – Business (B2B) role at Yü Group PLC
Senior Debt Recovery Specialist – Business (B2B)
6 days ago Be among the first 25 applicants
Join to apply for the Senior Debt Recovery Specialist – Business (B2B) role at Yü Group PLC
Reports to: Collections Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week. Office Based.
Salary: £25,000 (Subject Tax and NI)
Bonus: Earn up to £12,000 over the year, (£3k each quarter), paid in quarterly instalments (subject to tax and NI and based on performance and KPI’s).
If you are a diligent Collections and Recoveries Specialist we would like to hear from you. You are a skilled negotiator from either the Energy or Financial Services industries and can utilise your skills to reduce DSO through the management of complex queries.
We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.
It’s exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business and play a core role in in the next phase of our expansion.
Department YUR - 2120 - Debt Enforcement & Mgt Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £25,000 / year Reporting To Collections Manager
This Role's Hiring Manager
Christopher Hughes
View Christopher's Profile
What We Need from Yü
Here’s a taste of what you’ll be doing:
* Manage the recovery of overdue accounts by contacting customers via phone, email, and letters.
* Handle complex and high-value accounts, negotiating payment and settlements with customers to recover outstanding debts.
* Work closely with other departments, such as Legal and Customer Service, to resolve disputes and facilitate the recovery process.
* Perform comprehensive investigations into the reason for unpaid bills, identify and assess risks and recommend measures to mitigate these risks.
* Analyse account data to identify trends and areas for improvement. Prepare regular reports on recovery activities and outcomes for senior management.
About Yü
If you have what it takes you could be just what we’re looking for…
* Good decision maker – You listen carefully and make quick accurate decisions under pressure.
* Commercial thinker – You balance commercial objectives with optimal customer outcomes.
* Intuitive – You establish those customers in genuine payment difficulty versus those who may chose not to pay but have the ability to pay. You’ll establish how any customer vulnerability impacts a customer’s ability to pay.
* Great communicator – You’re confident and clear on the phone.
* Team player – You’re happy to help a fellow colleague.
* Motivated and Resilient – you have a can-do attitude and love to learn.
* Friendly – You’re always polite and speak to people with respect.
* Tenacious – You do what you say you’ll do and you’re a stickler for detail.
Yü Come First
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Generous bonus scheme based on individual and team performance
* Training and development opportunities to Supervisory and Management positions
* Training and development opportunities to spend time in our sister business Yu Smart
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
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Senior debt recovery specialist - business (b2b)
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