Location:Ringwood, Hampshire Rewards and Benefits:Competitive basic salary, excellent Colleague benefits and ongoing investment into your personal development About us We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you. We're a family-owned business and we're going places. We're proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We've won a host of awards; including being recognised by The Sunday Times as the 03rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall 'Housebuilder of the Year' by the WhatHouse? Awards 2016. About the role It is exciting times here at Churchill Retirement Living as we continue investing into our IT infrastructure and technology across the Group. We are looking for a proactive and experienced Senior Service Desk Analyst to join our existing team based in our stunning head office in Ringwood. You will be a key part of the Service Desk team who provide technical support and service fulfilment to all IT users across the business, including our remote access to our construction sites, sales offices and managed developments. The role will therefore include both desktop and remote support. Your key responsibilities will include: 1st and 2nd line support to all users in the resolution of faults and service requests. Setting up new starters and ensuring the required IT equipment is organised in a timely fashion before the new Colleague joins us. Logging all calls and e-mails from our users within our Ticket Management Tool Keeping users updated as their ticket progresses. Developing and maintaining customer relationships. You will also have the opportunity to be involved in a variety of projects the team planning and implementing in the fourth coming months and years ahead. Hours: 9.00 am - 5.30 pm Monday to Thursday and 9.00 am - 5.00 pm on Friday. About you We would love to hear from you if you have previous Service Desk or Helpdesk experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of the Service Now Service Management Tool or a similar ticketing system would be advantageous. This is a busy role, so you will need to be able to multi-task and effectively prioritise your workload. You will also need to have experience of supporting a distributed user base. You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail. You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team. How you'll be rewarded Competitive salary Annual holiday entitlement of 24 days Bank Holidays Day off on your birthday Excellent Colleague benefits including: John Lewis vouchers - £200 to all expectant parents Ongoing investment into your personal development Colleague well-being initiatives and ambassadors Peer recognition programme Colleague referral bonus Access to Employee Assistance programme Eyecare reimbursement Land introduction bonus Charity events linked to Churchill Foundation If you want to be part of our success story, apply today We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.