Waiting List Administrator - Medical Daycase Unit
As part of a team, the post holder will be responsible for the management of the day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trusts Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
The role includes booking elective TCI dates and associated transport for patients attending the Medical Daycase Unit at the Treatment Centre. The post holder will work in close liaison with NHS colleagues, patients and the general public.
The Medical Daycase Unit is a bespoke unit that treats thousands of patients each year with chronic illnesses and provides infusion therapy. The unit operates Monday–Friday, 08:00–19:00, and is undergoing service growth. If you enjoy a fast-paced, demanding but rewarding role, please discuss the role in more detail.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Please read the attached Job Description and Person Specification for this role. Candidates who meet the essential criteria for this role will be considered for interview.
Responsibilities
* Responsible for adding/removing patients to the NUH waiting list and coordinating their admission to hospital, using hospital IT systems e.g. Medway PAS.
* Work to agreed protocols to negotiate patient admissions for day case procedures.
* Ensure all relevant patient information is recorded on the Trusts IT systems and updated accordingly in line with Trust Access Policy and Procedures.
* Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, by email, phone or face to face.
* Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times.
* Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required.
* Liaise with clinical staff to ensure the availability of any specialist equipment as required.
* Ensure any patients who have not responded to letters, or do not attend appointments are contacted in line with the Trust Waiting List Policy.
* Work flexibly and provide cross cover for colleagues in the Directorate.
* Undertake any other duties and responsibilities, which may reasonably be required.
Unit Information
The unit is a bespoke service that treats thousands of patients each year and provides infusion therapy. Open Monday–Friday between 08:00–19:00.
Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Health Care Provider
* Industries: Administrative and Support Services
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