Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member’s remote home office (all home office furniture and equipment will be provided).
Roles and Responsibilities:
First Priority
* Resolve reported client and guest maintenance and/or service issues
* Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities
* Manage and complete extension requests for clients when needed
* Work with other Guest Services Associates to create, maintain, and deliver a monthly guest services report to management
* Carry out our 5-point contact process and be our guests’ point of contact through their time in temporary housing.
* Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon
Second priority
* Send out extension requests and move-out instructions
* Regularly update Oasis’s IssueTrak portal for any reported issues that in-house guests have raised
* Cover the emergency out-of-hours telephone line, providing support for urgent cases when required
Qualifications:
* Guest Services experience is preferred
* Must present a positive and professional behaviour
* Must have the ability to thrive in a fast-paced environment and the ability to stay calm under pressure
* Good MS Word and Excel
* Excellent written and spoken English
* Ability to communicate clear, concise, and kind manner, via email and phone
* Must have a passion for guest happiness
* Must be well organized and able to work within a fast-paced environment
Compensation:
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
*Please send resume to beckie@staywithoasis.com