Job Description
Admin Scheduler - Northern Ireland Housing Executive - Coleraine Are you an experienced Administrator considering a move into the Public Sector? Apply today to find out more. About the role:
1. £13.69 per hour
2. Monday to Friday 8:00am - 5:00pm
3. 37 hours a week
4. Holidays: 35 days pro rata
5. Duration: Temporary, ongoing
6. Please note closing date for this vacancy is 12 noon on Friday 16th January 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
7. To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
8. To schedule or reschedule all appointments to suit customers and or business needs.
9. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
10. To communicate and liaise with a range of internal and external stakeholders.
11. To build and maintain a knowledge and understanding of the schedule of rates.
12. To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
13. To take an active and positive role within the team, working together to meet business objectives.
14. To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.
What you'll need for this role:
15. Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience
16. OR Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience
17. OR Can demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
18. Demonstrate the relevant number of years’ experience in each of the following areas: Providing an administrative service, Engaging with customers and staff to coordinate service delivery, Using a range of computer packages, including Word, Excel, Outlook etc.
19. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.