Salary: £26,000 - 32,000 per year Requirements: Proven hands-on skills with SQL Experience in Application Support / 1st Line Support roles Strong customer-facing support experience Proficiency in Azure SQL for querying databases and troubleshooting backend issues Active Directory / Entra ID (Azure AD) skills Ability to support users/customers remotely Knowledge of relevant methodologies such as ITIL/Change Management Responsibilities: Take ownership of Application Support tasks Handle support requests, prioritizing and escalating tickets as needed Collaborate with DevOps, Infrastructure, and other teams to ensure smooth operations Manage user accounts within the core application and support portal Monitor and maintain remote client servers for stability Share knowledge and work with colleagues to resolve and prevent issues Participate in projects supporting configuration/change deployments and foster best practices Contribute ideas for improving processes and workflows Technologies: Active Directory Azure Backend DevOps Support ITIL SQL Cloud REST More: We are a fast-growing, globally recognized software-as-a-service (SAAS) company based out of either Edinburgh or Glasgow. Our team is expanding, and we offer a range of incentives including bonuses, flexible working arrangements, private healthcare, recognition rewards, and ongoing professional development. We pride ourselves on fostering a supportive and friendly work environment. Join us as we embark on exciting new projects and continue to grow! last updated 12 week of 2026