Role: Change & QA Analyst Location: Lytham St. Annes (Hybrid working model). Salary: Up to £35,000 per year Are you an organised and proactive tech professional with a passion for overseeing changes to dynamic technology systems, processes and applications? Do you want to work for one of the UK's 'Best Companies to Work For'? If so, this is your chance to take on a pivotal role in a thriving business! The Role: This is a varied role within a busy IT department, supporting large internal teams in new technology implementation, process and system upgrades whilst maintaining operational excellence. Manage and document technology system change requests, ensuring compliance with policies. Conduct risk and impact analyses to identify potential issues with proposed changes. Develop and execute test plans, cases, and scripts to ensure high-quality deliverables. Monitor testing progress, document results, and support issue resolution. Liaise with stakeholders, provide training, and conduct post-implementation reviews for continuous improvement. Requirements: Proven experience in IT change management and quality assurance, with a strong track record of managing change requests and ensuring smooth transitions within technology systems. Extensive knowledge of software testing methodologies, tools, and processes, including the ability to develop, execute, and maintain test plans, cases, and scripts to identify and resolve defects. Familiarity with change management frameworks (e.g., ITIL) and project management practices, as well as hands-on experience with change management tools such as Jira and ServiceNow to track and implement changes effectively. Strong analytical, problem-solving, and communication skills, with the ability to collaborate across teams, liaise with stakeholders, and provide clear documentation and training on change management and quality assurance best practices. Highly adaptable and detail-oriented, capable of managing shifting priorities in a fast-paced environment, ensuring high-quality deliverables while maintaining compliance with industry standards and internal policies. Desirable: Bachelor's degree in Information Technology, Computer Science, or a related field. Knowledge of technologies relevant to the retail industry is a plus. Benefits: 33 days holiday (including bank holidays), contributory pension, life assurance, and office profit share bonus. BUPA private healthcare, wellbeing scheme, and access to employee and family support. Exclusive retail discounts & perks. Various schemes to help you support charities close to your heart. This is a fantastic opportunity to be part of a business that is experiencing significant growth and investing in its future success. If you have the skills and experience outlined above, then please send your updated CV to. Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK. Role: Change & QA Analyst Location: Lytham St. Annes (Hybrid working model). Salary: Up to £35,000 per year In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy