Administrative Team Leader - Single Point of Access
Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust.
Join us as an Administrative Team Leader in the Single Point of Access (SPA) Team within Community Services. The SPA service is a vital hub managing all incoming referrals from GPs, patients, hospitals, community IPUs, and other healthcare professionals. You will lead a small dedicated team of seven call handlers, ensuring smooth operation and providing essential administrative support.
Key qualifications
* Organised, proactive, and able to work to a high standard.
* Strong communicator with excellent verbal and written skills.
* Flexible in approach and confident in leading a team.
* Experience in staff management within health or social care settings (desirable).
* Familiarity with call handling or telephony services (desirable; full training will be provided).
Key responsibilities
* Provide day‑to‑day supervision, coordination, and management of the SPA team, including rota planning and staff deployment to ensure consistent service coverage.
* Oversee the efficient running of the SPA service, ensuring all service‑user contact is handled professionally and courteously.
* Resolve both written and verbal enquiries, ensuring internal processes are followed and service standards are maintained.
* Analyse situations and make informed decisions to support effective service delivery.
* Review and improve working practices, propose changes to enhance efficiency, and support the implementation of new processes in collaboration with wider Community teams.
Interview date
Interviews will take place on the 5th January 2026.
Benefits
* Access to the NHS Pension Scheme, including a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* Various paid and unpaid leave options covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7 via the Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* Extensive learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
Job details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Hospitals and Health Care
* Location: York, England, United Kingdom
Contact information
For further information or a chat with the team please contact Jayne Bone, Operational Service Manager, e‑mail: jayne.bone2@nhs.net, phone: 07971 983103.
To find out more about working at the Trust, visit https://yorkhospitals.pagetiger.com/hdjgxd and the Trust's dedicated Staff Benefits page.
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