Starting Salary: £12.21 per hour (flexible with industry experience)
Location: Glasgow City
1 x Full time: 40 hours
1 x Part time - 24 hours
Fixed term - Maternity cover (6 months) - with possibility for permanent position, pending performance and company growth
Voted one of Sunday Times Best Places to Work 2025!
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.
At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email and live chat.
Key Responsibilities include:
* Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
* Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
* Build and maintain strong working relationships with our branches and wider teams
* Package and post high value web orders and special orders securely and in line with company policy
* Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
* Enhance sales performance by responding to sales queries and upselling, depending on customer needs
* Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales
Qualifications & Experience:
* Previous high end retail experience would be advantageous, preferably in luxury goods or jewellery.
* Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
* Excellent interpersonal skills with the ability to engage and connect with clients.
* Strong sales acumen and a track record of meeting or exceeding targets.
* High attention to detail and accuracy
Benefits:
* Excellent career development opportunities and a clear development path
* Accredited industry training and qualifications (fully-funded)
* 29 days holiday per year
* Company life assurance of three times your salary for all colleagues
* Generous staff discounts