Job Overview: -Rate of pay: £15.29 p/h. -Hours: 12hr shifts (07.00 - 19.00 and 19.00 - 07.00). -Shift pattern: 4 on 4 off (Days, nights weekends & bank holidays). -Location - Canary Wharf, London. -We are seeking a highly motivated and vigilant Security Officers to join our team. -As a Security Officer, you will be responsible for safeguarding our client's premises, assets, and personnel. -You will play a key role maintaining a secure environment and deterring potential threats. About the Role: -Delivering excellent customer service. -Good level of concentration -Good communication skills and effective reporting of any incidents to the duty manager. -Prevention of loss of assets, critical technology, sensitive information & reputation damage. -Oversee perimeter access through reception & gates for staff, tenants, contractors, visitors and vehicles (access/egress control). -Checking building passes. -Undertaking patrolling, searching and knowing emergency response procedures. -Please note, role involves long periods of standing (regular rotating & ample breaks provided). -Conduct regular building patrols both external and internal of the premises to ensure security. -Comply with the front of house requirement. -Monitor surveillance cameras and alarm systems. -Respond promptly to alarms and incidents. -Maintain a visible and professional presence. -Enforce site Policies and Procedures, Assignment Instructions and SOPs. -Write detailed incident reports. -Collaborate with local law enforcement agencies where necessary. -Provide excellent customer service to clients and visitors. -Assist with emergency response and evacuation procedures. Training: -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Protection and Health & Safety: -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Regional Operations Centre to report all incidents. What we are looking for -Proven experience as a Security Officer in related roles. -Valid Security Licence (DS &CCTV). -Valid First Aid Certificate (EFAW or FAW). -Strong Observational Skills and Security Situational Awareness. -Excellent Communication Skills. -Physically fit and capable of standing and walking for extend periods. -Basic Computer Skills. -Flexibility to Work Various Shifts, including days, nights, Bank holiday and weekends. -DBS Check. Existing Mitie colleagues -Please ensure that you discuss your application with your current line manager before formally applying. -Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured -