Job Description
Customer Liaison Officer
Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided
Our client is a well-established installation company with over 10 years’ experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:
Gas boiler replacements
\t
External wall insulation
\t
Underfloor insulation
\t
Loft insulation
\t
Cavity wall insulation
\t
Solar panels
\t
Air source heat pumps
Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team in the West Midlands
Key Responsibilities
Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
\t
Building and maintaining strong customer relationships through excellent service
\t
Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
\t
Liaising with the Customer Service team to monitor and respond to customer feedback
\t
Ensuring all customer enquiries are logged and responded to promptly
\t
Assisting Site Managers by monitoring ongoing installations on site
\t
Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies
The Successful Candidate Will:
Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
\t
Possess strong organisational skills with the ability to prioritise and multi-task
\t
Have excellent written and verbal communication skills
\t
Be proactive, professional, and enthusiastic about delivering outstanding customer service
\t
Hold a full UK driving licence
What’s On Offer
Company vehicle
\t
Company mobile phone
\t
Company laptop
\t
Opportunity to join a growing and reputable company within the renewables and energy efficiency sector