Overview
We're looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support primarily across the Midlands and South region (with full UK travel when required). You'll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a permanent, full time role, working 37.5 hours per week.
Responsibilities
* Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
* Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
* Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
* Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
* Support new customer installations and "go-live" events, quickly addressing any issues to ensure a smooth and positive experience.
* Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
* Highlight the benefits of additional products and services when appropriate to add value for the customer.
* Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
* Proficiency in Microsoft Office.
* Strong technical skills for troubleshooting and resolving product and service issues.
* Excellent written and verbal communication skills, including confident presentation delivery.
* Relationship management abilities, with the capacity to handle challenging customer situations professionally.
* Skilled in training customers on technical equipment, workflows, and best practices.
* Ability to work collaboratively and adapt to varying situations.
* Demonstrated customer focus and commercial awareness.
* Willingness and ability to travel regularly.
Benefits
* 5 weeks holiday
* Bank holidays
* Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
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