The Director of Quality & Planning reports to the Chief Assessment & Operations Officer and is responsible for leading and managing three functions within the Assessment and Operations Office: Planning & Analysis, Quality, and Continuous Improvement & Implementation.
The Director provides strategic leadership to a functional department of circa 28 employees and is a strategic partner to the Assessment and Operations Office, which comprises approximately 408 employees. This role is also part of the Assessment and Operations Office Leadership Team.
Overall, the Director plays a crucial role in driving operational excellence, identifying and delivering efficiencies in all areas of Assessment & Operations, fostering a culture of continuous improvement, and ensuring alignment with organizational objectives.
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