Our client is looking for a strong retail leader to head up their Skincare and Fragrance department in Oxford.
Key Responsibilities
* Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
* Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
* Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
* Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
* Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance‑related matters; assist in investigations, disciplinary meetings, and other related processes.
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Sales Leadership, Customer Engagement & Service Excellence
* Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
* Deliver expert skincare and fragrance consultations and personalise product recommendations, ensuring each customer feels valued and empowered.
* Proactively engage with customers to build long‑lasting relationships, identifying opportunities for upselling and cross‑selling to meet sales and customer satisfaction goals.
* Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
* Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members.
Operational Excellence & Strategic Execution
* Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean and visually appealing display.
* Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
* Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
* Maintain the operational standards, including loss prevention, health and absolument, protocols, and adherence to company policies.
New Store Opening Procedures
* Support the setup of the new store by participating in पश्क करें deliveries and stocking shelves, ensuring the smooth transition of merchandise ydy shop floor and stockroom.
Skills
* Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. conflict
* In-depth knowledge of skincare and fragrance products, ingredients, brands and trends, with a passion for educating others about beauty.
* Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
* Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
* Strong organisational skills, with the ability to manage multiple priorities in a fast‑paced environment.
* Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
* Comfortable using technology in‑store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking and customer engagement.
* Flexibility to work evenings, weekends and holiday seasons as required.
With this client, you will find
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* Community, in which authenticity is embraced and the strength of our differences fuels our collective spirit.
* Culture ofštění, learning and growth, offering the tools, space and opportunity to learn, innovate and lead.
* Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Package
Up to £36,000 + Commission and a strong package & benefits.
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