1. Competitive Salary
2. Permanent Contract at the end of it
About Our Client
Rent Support Officer - Manchester - Property and HousingA leading housing provider in the North West
Job Description
Rent Support Officer - Manchester - Property and Housing-Use our housing management system to monitor all rent accounts and generate appropriate communications to our customers.-Carry out weekly system adjustments following the posting of Housing Benefit and DWP payments by our Finance team utilising available online benefit checkers and portals.-Ensure the effective use of IT in logging details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken.-Requirement of individual RSO's to support the Customer Service and Support team via the Duty rota.- Set up appropriate payment methods for our customers.-Complete income and expenditure forms with our customers and set up affordable repayment plans, signposting and referring to external agencies for specialist money and debt advice when necessary. -Apply for Rent Arrears Direct payments for those customers in receipt of HB and maximise income through DHP's where applicable. - Commence appropriate action on all arrears cases and arrange the service of Notice of Seeking Possessions in accordance with current policies and procedures.-Prepare Court applications and attend Court to present cases on behalf of IVH's.-Prepare eviction approval requests for the Head of Communities in accordance with current policies and procedures.- Execute eviction warrants in conjunction with the County Court Bailiff.- Assist in the implementation of arrears campaigns, rent/service charge changes, year-end procedures, rent statements checks and credit refund campaigns.
The Successful Applicant
Rent Support Officer - Manchester - Property and Housing- Strong social housing background- Strong knowledge of the current housing legislation- Strong knowledge of the pre action protocol for possession claims by social landlords- Experience of working within rent arrears- Experience of implementing arrears and recovery procedures - Experience of the court process and attendance to court
What's on Offer
Rent Support Officer - Manchester - Property and HousingAgile working, predominantly from home and to be reviewed following the end of the contract with a strong possibility of the role going permanent