JOB DESCRIPTION - Operations Officer - Project mangement
Job Location:
* Evesham.
Job Type:
* Full-time (Mon-Fri).
The Role:
* Reporting to the Head of Department you will provide a leading role in the development and growth of the business, leading the creation and implementation of new services; supporting the progression of existing administrative functions; facilitating and ensuring high standards of services quality across the business. The role will engage with all areas of the business and also with clients and suppliers.
Key Activities:
Work collaboratively with colleagues across the business in the following key areas:
* Compliance
o Creating and distributing compliance logins; recording compliance events and outcomes.
o Administering claims handling authority across the business.
o Administering internal audit and application of outcomes within continuous improvement.
o Support in the preparation for client audit and administration of subsequent actions.
* Service development
o Take a leading role in project work, typically in role of Senior Supplier and/or as project lead of minor projects.
o Take a leading role in the design of new services; customer journey mapping; stakeholder an...