Are you a skilled and dynamic individual with a passion for delivering exceptional service in a fast-paced, collaborative environment? This professional company is seeking a Facilities Coordinator to play a key role in the day-to-day management of the organisations diverse commercial spaces. You will act as the first point of contact for service requests, coordinate contractors, and assist with ensuring that all spaces comply with health, safety, and environmental regulations.
You will work collaboratively with fellow Coordinators ensuring best practice contract management for all soft service contracts which includes, but is not limited to cleaning, stationery, catering, furniture, access control, visitor, desk & utilisation booking system, external space application and security.
This is an exciting opportunity for someone with technical expertise and a strong commitment to fostering a “safety first” culture in both virtual and physical environments.
The successful candidate must hold a full, clean driving licence and have the ability to travel by own means to various sites.
Key Responsibilities:
* Team Collaboration: Be an essential part of the Estate Team, demonstrating a positive, proactive approach to all tasks and ensuring smooth operational delivery across multiple regions.
* Commercial Space Management: Build positive relationships with tenants, ensuring compliance with service level agreements (SLAs), managing costs, and delivering a high-quality service to meet tenants' needs.
* Contract & Contractor Management: Procure and oversee contracts for soft services (cleaning, catering, etc.), ensuring high standards are met while maintaining efficiency and compliance with legislative requirements.
* Health & Safety Compliance: Support the delivery of regular inspections and ensure that health and safety procedures are adhered to across all commercial spaces.
* Customer & Stakeholder Communication: Maintain strong communication with tenants, contractors, customers, and external partners, offering your expertise to ensure smooth operations.
* System & Process Management: Utilize the Service Now helpdesk for tracking service requests and report on space utilization, ensuring that data is maintained accurately.
* Financial Oversight: Manage budgets and monitor spend across your region, ensuring cost-efficiency and financial accountability.
* Emergency Planning: Take charge of emergency plans for commercial spaces, including organizing first aid and fire marshal training and maintaining up-to-date emergency response procedures.
* Sustainability & Environmental Responsibility: Support environmental initiatives and ensure ISO14001 compliance by assisting with audits and related activities.
Skills and experience:
* Previous experience in Estate and/or Facilities Management within a corporate environment is essential. You should have a proven track record in coordinating contractors and managing health & safety arrangements.
* Strong organisational and communication skills, with the ability to build relationships and solve problems effectively.
* Proficiency in IT and an understanding of system management to monitor and report on service requests and space utilisation.
* An IOSH Managing Safely qualification (or willingness to achieve one), along with a full, clean driving license and the flexibility to travel.
* First Aid and Fire Marshall qualifications, as well as IWFM membership or similar qualifications would be desirable