Temporary post for a period of 3 years in the Housing Options and Lettings team of the Housing Division.
Salary: £31,537 - £33,699 per annum
Hours: 37 hours per week
Responsibilities
* Work with residents in housing need to assess their circumstances in accordance with the Council’s Lettings Scheme and homelessness legislation.
* Provide advice and guidance about available housing options and proactive support to prevent homelessness.
* Assess housing applications to identify households in need of suitable vacancies.
* Deliver prevention and relief statutory duties and keep cases under review.
* Undertake needs assessment of households and develop personal housing plans to achieve positive outcomes.
* Work closely with partner agencies to provide prevention and support services and build a network of contacts.
* Plan and manage workload under pressure while maintaining a positive, approachable and proactive attitude.
Qualifications and Experience
* Experience in assessing customers’ circumstances and resolving issues.
* Working knowledge of homelessness legislation.
* Excellent customer service and communication skills.
* Front‑line customer service experience is essential.
* Valid driver’s licence and ability to use a car for work.
Benefits
* Generous annual leave allowance (including statutory bank holidays and 4 extra statutory days).
* Local Government Pension Scheme with 20.5% employer contribution.
* Flexible working (including hybrid working) for certain roles.
* Learning and development opportunities.
* Family‑friendly policies.
* Generous compassionate leave.
* Cycle to Work scheme.
* Discounted leisure centre membership.
* Free parking.
Closing Date
Wednesday, 29th April 2026.
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