Job Summary
Full‑time medical receptionist & admin support role at Washingborough Family Practice (NHS). 37.5 hours per week including general admin duties. Covers sickness & holiday absences.
Responsibilities & Duties
* Provide a friendly, positive image to patients and visitors in person or via telephone.
* Receive, assist and direct patients to the appropriate healthcare professional.
* Perform a variety of administrative duties – clerical support to clinical staff, managing appointments, processing repeat prescriptions (paper and online) and new patient registrations.
* Facilitate effective communication between patients, primary care team, secondary care and other healthcare agencies.
* Open/lock practice premises and maintain security following protocols.
* Maintain and monitor the practice appointment system.
* Process personal and telephone requests for appointments and telephone consultations, ensuring callers are directed to the correct professional.
* Distribute incoming and outgoing mail, take messages and pass on information.
* Handle general enquiries and explain surgery procedures.
* Respond to actions requested by GPs/Nurses from incoming post/results.
* Input and collate data, recording information per practice procedures.
* Initiate contact with and respond to requests from patients and associated agencies.
* Clear and restock consulting rooms as required, order and monitor stationery and supplies.
* Maintain reception area, noticeboards and leaflet dispensers tidy and free from obstructions.
* Provide cover for the reception/administrative team during sickness and annual leave.
* Assist the Practice Manager and Deputy Manager with routine clerical/administrative duties.
* Attend meetings and training as necessary.
* Handle and record payment for private services.
Person Specification / Qualifications
* Desirable: previous SystmOne experience; full training provided if essential.
* Essential: willingness to learn, good communication skills, teamwork and flexibility.
Salary & Benefits
Salary depends on qualifications and experience; salary band based on NHS pay schedule. Eligible to join the NHS Pension Scheme.
Contract & Working Pattern
Permanent, full‑time (37.5 hours per week). Practice based at Washingborough Family Practice, School Lane, Washingborough, Lincoln LN4 1BN.
Application
Apply by emailing or calling reception. Closing date for applications: 11 Nov 2025.
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