Customer Service Agent (location Kirkcaldy)
Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does.
An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Kirkcaldy playing a key role in delivering a professional and efficient order-to-delivery service.
What we need from you:
* Minimum 3 years customer service experience (ideally from a contact centre/office environment)
* Order entry experience
* Excellent customer service delivery
* Demonstrable compliance with internal process
* Computer literacy including full MS Office suite
* Customer resolution experience
Desirable:
* Experience using SAP software
* Experience in manufacturing
* Knowledge of debit/credit note process
What the role involves:
* Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
* Process customer orders in a professional, timely and efficient manner
* Finalise customer quotations
* Communicate effectively with customers, undertaking necessary follow up calls during the order process
* Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
* Maximise opportunities to switch sell, upsell and cross sell company products
* Manage debit/credit note process to meet customer and company requirements
* Manage customer complaints and returns effectively and efficiently
* Work with Logistics to resolve delivery issues
Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am – 4pm
Benefits:
* Pension – up to 7% matched employer contribution
* 26 days holiday + Bank Holidays
* Staff discount
* Onsite Occupational Health support
* Employee Assistance Programme through Workplace Solutions
* Medicash
* Free parking at all sites
* Birthday vouchers
* Long service awards
* Cycle to Work Scheme
* Access to onsite Kitchen
To apply for this position please send your CV to Calum Anderson, HR Business Partner [calum.anderson@forbo.com]