About us:
Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our mission is to bring the most advanced broadband connections to as many homes and businesses as possible.
The role:
The Customer Installation Engineer will support our customers throughout their journey to receive our fibre broadband, providing a five-star installation service from start to finish. Responsibilities include installing our FTTP network, troubleshooting, supporting customers to ensure full connectivity, and delivering an excellent overall experience. The role primarily involves working within a customer installation team, but may also require cabling work on our core distribution network.
Responsibilities:
* Provision of FTTP Broadband services in residential and business premises
* Installation and splicing of fibre cabling, both underground and overhead
* Deployment and commissioning of customer premises equipment, including ONT and router
* Deliver professional and concise customer handover
* Self-audit all works to meet technical and operational quality standards
* Work efficiently and tidily, maintaining a clean environment at all times
* Respond effectively to customer requests and inquiries
* Complete work within agreed time scales
* Comply with Health & Safety standards
* Ensure all activities comply with environmental regulations
* Use plant and tools safely, meeting equipment operation requirements
* Comply with company Transport Policy
* Conduct daily checks of plant and tools, ensuring safety and valid calibration certificates
Your experience:
* Proven track record of high-quality cabling work with at least 3 years’ experience in BT Openreach ducts and infrastructure, both overhead and underground
* Experience working in a customer-facing environment
* Strong customer service focus
* Calm problem-solving skills
* Confidence working at height
* Effective communication skills with customers, stakeholders, and management
* Highly organized, capable of managing multiple projects without compromising quality
* Previous experience in a similar role
* Exposure to the OR network (PIA)
Essential qualifications:
* GCSE or equivalent, minimum grade in Math and English
* Full clean driving license
* SA001/SA002 accreditations (valid)
* NSRWA Unit 2 Signage, guarding, and light
Desirable qualifications (not essential):
* IPAF MEWP Mobile Boom B3
* Knowledge of BT Openreach standards and processes for underground safety, working at height, and confined spaces
* Current qualification to work on BT Network or equivalent
DBS Checks:
The company conducts DBS checks to ensure the safety of employees and customers. A basic DBS check is required for this role; unspent convictions will be considered on a case-by-case basis.
Why Trooli:
At Trooli, we value innovation and excellence. We offer a dynamic environment where you can impact our growth and services. Join a forward-thinking team that values collaboration and a can-do attitude. We provide competitive salaries, benefits, and professional development opportunities.
We foster an inclusive, collaborative, and rewarding environment. Applicants who struggle with online applications can contact us directly via email at recruitment@trooli.com. We are committed to making reasonable adjustments to support all employees.
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