A part time opportunity has arisen to offer support to the Democratic and Member Business Support team for Plymouth City Council.
Your role as Business Support Administrator, you will be carrying out administrative duties supporting the elected members in their role as a Councillor.
This is a temporary position, initially until the End of May.
Office based, Plymouth City Centre.
As the Business Support Administrator you working pattern will be -
Tuesday 1-5
Thursday 9-5
Friday 9-4:30
Some flexibility will be required to allow amendments to working pattern (with notice given) depending on the needs of the service.
Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services
Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary
Accurately update information on relevant systems e.g. Academy, Civica, Carefirst
Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services
Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos
The successful candidate will be required to have:
Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial records, customer records or accounts
Please APPLY today to be consider or contact Chelsea Goodman in the Pertemps Plymouth office.