About The Role
The role of Retail Assistant Manager is to assist the Store Manager in all areas of daily business operations, including leading the team to deliver store standards, key performance indicators, and excellent customer service within a dynamic retail environment.
About Us
Company Shop Group (CSG), part of Biffa, is the UK's largest redistributor of surplus food and household products. We help major retailers, manufacturers, and logistics providers to unlock value from surplus stock, which would otherwise go to waste. Our surplus is redistributed through our stores and social enterprise Community Shop, fostering stronger individuals and communities. We value diversity and equality, believing they are key to a creative, effective workplace.
Hours: 40 hours per week on a rota basis, between 6am and 10pm Monday to Friday, 6am and 9pm Saturday, and 6am and 8pm Sunday.
Location: Company Shop Corby, 7 Earlstrees Industrial Estate, Corby NN17 4AP
Salary: £31,748 per annum
Accountabilities and Responsibilities
* Support the Store Manager in daily operations, customer service, and stakeholder engagement.
* Ensure compliance with all company policies, food safety, health, safety, and environmental standards.
* Uphold trading standards, merchandising guidelines, and brand security.
* Deliver excellent customer service to members.
* Collaborate with the Store Manager to achieve retail excellence, including sales, KPIs, and local engagement.
* Drive operational improvements and lead by example.
* Oversee daily store activities, including membership, replenishment, waste management, and safety procedures.
* Manage financial transactions accurately and support store opening/closing procedures.
* Act as Duty Manager when required.
* Manage colleagues, including scheduling, performance reviews, absence, disciplinary issues, recruitment, and onboarding.
* Foster team engagement, communication, motivation, and development.
* Keep informed of relevant information and communicate effectively with the team.
Requirements
Knowledge, Skills, and Experience:
* Proven retail management experience leading a team.
* Strong communication and problem-solving skills.
* Leadership by example and adherence to company values.
* Ability to build effective relationships and support business needs.
* Flexible, adaptable, and able to work under pressure.
* Operational and technical knowledge of retail functions.
* Excellent planning, organization, and time management skills.
* Customer-focused approach and solution-oriented mindset.
* Basic math and cash handling skills.
* Food Safety Level 1 certification.
Other Duties
* Operate MHE, support emergency response, and support other stores as needed.
* Food Safety Level 2 certification.
Benefits
Competitive salary, free membership for employee and 10 nominees, health initiatives, vouchers, on-site parking, subsidized canteen, Employee Assistance Programme, and discounts including Costco, Cycle to Work, and UK Fuel Card. Pension scheme with death-in-service benefit.
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