Overview
We\'re looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. As a Lead Service Designer, you\'ll lead a team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation. You\'ll be comfortable in all aspects of service design - from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers. You\'ll love your craft and enjoy developing others across the business. Whether that\'s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
As a Senior Service Designer, it\'s be your role to:
Responsibilities
* Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
* Lead a design squad owning relationships with Senior and Lab Product owners.
* Provide thought leadership with respect to the Service Design craft.
* Facilitate workshops and discussions with internal customers, ensuring the business context, needs and risks are properly understood, and that key decisions are well informed.
* Communicate with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
* Research and document current state services and experiences and communicate future state services.
* Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
* Take ownership for your own and others\' development and help them to succeed through coaching and mentoring.
* Collaborate closely with other designers, product owners, and engineers.
* Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
* Maintain a highly motivated, proactive and driven approach to achieving individual and collective goals, and cultivate an environment that encourages innovation and continuous improvement.
* Build strong relationships, use empathy to find opportunities to bring people together, and engage credibly with senior audiences while providing constructive challenges when appropriate.
* Maintain a calm and resilient approach under pressure, and proactively identify new or potential risks and respond to emerging priorities.
* Demonstrate an innovative approach to problem solving and bring others on the journey, encouraging their input.
* Exhibit exceptional communication skills and effectively convey ideas, issues, and implications to senior, technical and non-technical audiences.
* Apply research methods to inform design choices.
* Demonstrate strong proficiency in design thinking methods and confidently facilitate sessions.
About Lloyds Banking Group
Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We\'ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.
Diversity, Inclusion and Benefits
We keep your data safe. We will only ask you to provide confidential or sensitive information once you have formally been invited to interview or accepted a verbal offer to join us, at which point we run background checks. We explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We are focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\'re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We\'re disability confident. If you would like reasonable adjustments to be made to our recruitment processes, please let us know.
* A generous pension contribution of up to 15%
* Annual performance related bonus scheme
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days\' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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