Do you pride yourself on being part of a team that creates exceptional guest experiences? If so, you could be who we are looking for!
We are recruiting a Front of House Manager to join our friendly team here at the Tempus part of the Doxford Group. This is a new role for 2026, and a fantastic opportunity to utilise your knowledge/experience and put your own stamp on the position.
As well as a competitive salary and excellent benefits package, you will receive a generous service charge.
The Tempus is located in the stunningly, idyllic Charlton Estate just outside of Alnwick, the Doxford Group sets the highest standard Northumberland has to offer.
The Doxford Group is an independent family run organisation already specialising in delivering extraordinary wedding and event experiences.
Your responsibilities
Reception and Reservations
Ensure reservation accuracy across all channels (direct, OTAs etc)
Maximise direct bookings at the reservation stage and repeat bookings on check out
Implement strategies to optimise room bookings/revenue to include room rates
Work with OTAs while controlling commission costs
Be fully conversant with company inhouse systems including PMS and restaurant booking systems, knowledge of Guestline and Resdairy is very advantageous
Be confident in rate loading, inventory control and parity
Work collaboratively with sales and marketing and events team to drive occupancy
Provide excellent customer service to all our guests
Monitor guest feedback and implement improvements to enhance the overall guest experience.
Be knowledgeable about all aspects of the business to maximise secondary spend
Train and develop reception team to carry out tasks confidently and to company standard
Conduct regular inspections of guest bedrooms, public and event spaces across all venues to ensure cleanliness and adherence to brand standards
Housekeeping
Direct the Head Housekeeper to ensure that.
Daily operation of the department runs effectively
Cleanliness and specification of guest accommodation is to brand standard
Team labour costs are managed in line with budgeted percentage
Inventory of linen is accurate to ensure correct stock levels are maintained
Linen count of used linen and rejected linen is completed daily to ensure correct invoicing
Inventory of cleaning supplies and equipment to maintain cost-effective purchasing practices
Maintenance issues are reported and repairs conducted efficiently and effectively
Induction, training and team reviews are completed in line with company policy
Benefits
Were constantly reviewing our benefits package but as a minimum you can expect:
Competitive rates of pay.
Generous service charge payment
Generous holiday entitlement
Discretionary long service awards
Pension Scheme
Staff Discounts including overnight stays, food and drink.
Uniform (customer facing)
Free Parking
Referral programme
Regular Company events
Training opportunities
Bonus scheme (some positions)
Flexible working opportunities
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