Salary: £28,000 - 28,000 per year Requirements: Excellent written and verbal communication skills with the ability to work both independently and as part of a team. Strong customer service skills, able to communicate effectively and professionally with users, both internal and external. IT literate with the ability to learn in-house systems. Able to explain technical details clearly to non-technical users without using jargon. Strong analysis, research, and problem-solving skills. Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure. Own transport would be advantageous due to shift work. Responsibilities: Handle support requests via phone or ticketing system. Log, categorise, and prioritise tickets accurately and according to urgency. Ensure that tickets are responded to in a timely manner. Escalate complex problems to the relevant team where required. Maintain an accurate record of issues and resolutions. Communicate effectively with the end user at each stage of the ticket. Setup and configuration of new mobile phones and handheld devices. Troubleshoot issues with hardware, such as printers. Provide support for widely used software, including Microsoft Office and other standard applications. Support in-house applications and systems across the business. Contribute to and update knowledge base documentation for common issues and fixes. Technologies: Hardware Support Mobile More: We are a large manufacturing company based in Barnsley, seeking an experienced First Line Helpdesk Technician to join our team. We value problem solving and a strong interest in IT. Our team ensures that support requests are addressed efficiently while fostering a collaborative environment. This role offers the opportunity to work with a diverse range of technologies and contribute to our commitment to excellent customer service. last updated 4 week of 2026