Photo Verifier DVLA & Litigation Support
Location: Head Office / Hybrid (as required)
Contract: Full-Time, Permanent
Hours: Full time Monday Friday 9am-5:30pm
Reports to: Team Leader Appeals & Verification
Salary: Competitive + Benefits + Career Development
Your VISTA Journey Starts Here
At Intelli-Park, every detail matters. As a Photo Verifier, youll play a vital role in protecting the integrity of our parking enforcement process by reviewing photographic evidence attached to PCNs. Youll be the eyes before escalation ensuring every case we process is fair, accurate, and verified before we engage with the DVLA or initiate litigation.
If you're sharp-eyed, consistent, and take pride in doing the right thing, this role is a perfect fit for you.
How Youll Live Our VISTA Values
Visionary Think Forward
You ensure that what we send out today protects us tomorrow.
* You anticipate potential errors or inconsistencies before they escalate.
* You take accountability for the quality of case data before DVLA submission.
* You contribute to smarter ways of validating and reviewing case files.
Intentional Act with Purpose
You treat every PCN with precision and care.
* You ensure that all photographic evidence meets legal and internal standards.
* You complete reports and checks methodically, accurately, and within timescales.
* You follow process not just because its required but because its right.
Synergy Be Brilliant, Together
You work seamlessly across the business.
* You collaborate with Appeals, Litigation, and Data teams when concerns arise.
* You share knowledge and support others in learning verification standards.
* You provide timely feedback that supports improvements in the process chain.
Tenacity Stay Switched On
You remain sharp and focused, even under pressure.
* You maintain high concentration during repetitive and detailed reviews.
* You complete verification KPIs with consistency and accuracy.
* You respond to sudden changes or volumes with a calm, can-do attitude.
Accountability Own It
You take pride in protecting our process and our reputation.
* You escalate concerns, anomalies, or risks without hesitation.
* You follow through on root cause investigations and complete audit checks thoroughly.
* You own the outcomes of your verifications and learn from feedback.
What Youll Be Responsible For
* Verifying photographic evidence linked to parking charges (ANPR, iTicket, Warden-issued)
* Confirming vehicle registrations against exception lists
* Reviewing mismatch reports and identifying discrepancies
* Performing audit checks on litigation cases prior to legal action
* Completing case reports accurately within set timescales
* Identifying and escalating risks or concerns to relevant departments
* Contributing to root cause analysis of recurring verification issues
* Meeting and maintaining personal performance targets and KPIs
What Youll Bring to the Park
* Strong attention to detail and a high level of concentration
* Confidence working independently in a focused, task-driven role
* Positive and adaptable attitude in a fast-paced environment
* Ability to follow verbal and written instructions precisely
* Strong teamwork and communication skills
* Competence using Microsoft Office, particularly Excel and Outlook
* Previous experience in a high-accuracy role (desirable, but not essential)
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Cycle to work scheme
* Free parking
* On-site parking
* Referral programme
* Work from home
Application question(s):
* Are you able to commute to Wooburn Green, High Wycombe?