Overview
We are seeking a motivated and detail-focused Compliance Officer (Band 3) to join our Contract Compliance / Soft FM team. The postholder will play a key role in monitoring the quality, performance, and compliance of outsourced support services across Trust sites, ensuring services are delivered safely, effectively, and in line with contractual and regulatory requirements.
Responsibilities
* Assist the Contract Compliance team with performance monitoring of outsourced facilities services within the designated locality.
* Coordinate and undertake regular site visits with contractors and clinical representatives where required.
* Complete and validate contractual audit documentation for both clinical and non-clinical areas, obtaining independent evidence where agreement cannot be reached.
* Identify and report performance failures, risks to achievement, and non-adherence to standards, procedures, and contracts.
* Support and participate in audits as requested by the Soft FM Services Manager.
* Monitor and inspect Trust properties, reporting faults, deficiencies, hazardous situations, or untoward incidents promptly.
* Undertake hygiene and food safety inspections, including ward kitchens, fridges, equipment, and wastage, in support of Soft FM services.
* Support patient and staff surveys when required.
* Maintain accurate core data (e.g. room data, cleaning schedules and frequencies) and advise on required changes.
* Adopt and adhere to Trust processes and procedures for monitoring and reporting support contracts, recommending improvements where service changes occur.
* Provide cover across other Trust sites, particularly within Norfolk, when required.
* Undertake additional duties as delegated by the Senior Soft FM Manager, acting on behalf of the Director of Estates and Facilities.
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