Join Us at Grosvenor Casino
We are looking for a Poker Room Manager to join our team at Grosvenor Casino Bury New Road, Manchester.
Company Description
Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play, relax with friends, and enjoy food, drink, and entertainment. We’re growing to become the UK’s most loved casino.
Benefits
* Competitive annual salary
* Uncapped tips – share of tips
* Paid breaks
* 28 days holiday (full‑time contracts)
* Legal & General Pension Scheme – we contribute 3%
* Life Insurance coverage
* Long Service Awards
* Online learning opportunities
* Free team uniform
* Retail Discount Scheme
* Employee Assistance Programme
* Food and soft drink discounts
In This Role, You Will
* Support and guide dealers to deliver an exceptional poker experience.
* Build strong relationships with customers, helping them feel welcome and engaged.
* Work closely with the Management team to ensure a smooth transition from arrival to the poker table.
* Set the standard for how the Poker Room operates – efficiently, professionally, and with energy.
* Monitor and manage poker room performance, ensuring compliance with gaming regulations and company standards.
* Drive customer engagement through promotions, tournaments, and tailored experiences.
* Collaborate with other departments to enhance the overall casino offering.
* Train, coach, and develop team members to maintain high service standards and operational excellence.
Qualifications
* Excellent customer service skills and ability to handle various issues, including designing, implementing, monitoring, and evaluating promotions.
* Extensive knowledge of all poker games operated in the Poker Room.
* Understanding of rules for both tournament and cash game play.
* Experience in creating and leading a team.
Additional Information
Because your skill deserves the right setting. We offer a competitive salary, rewards package, warm welcome, impactful work, and a culture that puts people first.
Please be advised that this role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
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