???? Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location: Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
- Oversee daily operations across all departments
- Ensure the property is maintained to the highest standards in line with our 4-star positioning
- Implement and monitor service protocols that consistently exceed guest expectations
- Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
- Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
- Lead budgeting, forecasting, and cost control to maximise profitability
- Analyse performance metrics and implement strategies to improve R E V P A R, A D R, and occupancy
- Partner with Sales & revenue functions to promote the hotel, Leisure club, M& E, across leisure, corporate, and event segments
- Build strong relationships with local businesses, B I D’s, suppliers, and community stakeholders
People Leadership
- Recruit, train, and inspire a high-performing team with a culture of accountability
- Conduct weekly H O D meetings to align departmental K P I’s
Skills & Experience
- Proven success as a General Manager or senior leader in a 4 property
- Strong financial acumen with expertise in budgeting, forecasting, and P& L management
- Exceptional leadership, communication, and interpersonal skills
- Ability to balance strategic vision with hands-on operational oversight
Qualifications & Experinece
- Degree in Hospitality Management, Business Administration preferred
- Certifications in Revenue Management)
- 3 Years minimum experience as G M in similar size property
Benefits:
- Competitive salary with performance-based incentives
- Opportunity to lead a landmark property and spa facilities
- Supportive ownership and autonomy to shape the guest journey
- Be part of Accor – a global hospitality leader with over 5,000 properties worldwide
- Discounted room rates for you and your loved ones at Accor hotels worldwide
- Company pension scheme
- 28 days holiday (increasing to 33 with service)
- Free on-site parking and meals during shifts
- Career development opportunities within Accor and the Hotel group including Marriott, I H G and Best Western Hotels.
How to Apply
If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your C V and cover letter online.
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