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The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the initial client interactions and ensuring that all required actions are executed promptly and efficiently.
This is a officed based role on site at Waterlooville.
What you will do...
Always putting the Client First
Pro-Active communication to internal and external customers
Providing exceptional customer service in line with service level agreements
Assisting customers with logging re-active calls
Handle incoming client calls, accurately log all interactions in the system, take appropriate action, and either resolve the enquiry, transfer to the relevant department, or schedule a call back as required
Monitor the general enquiry email inbox, respond to clients and redirect emails internally to the correct department or individual in line with service level agreements
Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports
General administrative duties; sending out letters, printing information and providing office support for management and engineers in the field.
You will need to be able to make decisions based on a number of factors
Complaint logging
Any additional tasks set by the Customer Service Manager.The above is not an exhaustive list as this role requires the employee to be flexible as the requirements change.
Key Skills
* Ability to communicate at all levels
* Outstanding customer service and customer care
* Ability to problem solve.
* Ability to multi-task and work under pressure.
* High attention to detail.
* Time management.
* Use of a service management system
Job Description
The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the initial client interactions and ensuring that all required actions are executed promptly and efficiently.
This is a officed based role on site at Waterlooville.
What you will do...
* Always putting the Client First
* Pro-Active communication to internal and external customers
* Providing exceptional customer service in line with service level agreements
* Assisting customers with logging re-active calls
* Handle incoming client calls, accurately log all interactions in the system, take appropriate action, and either resolve the enquiry, transfer to the relevant department, or schedule a call back as required
* Monitor the general enquiry email inbox, respond to clients and redirect emails internally to the correct department or individual in line with service level agreements
* Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports
* General administrative duties; sending out letters, printing information and providing office support for management and engineers in the field.
* You will need to be able to make decisions based on a number of factors
* Complaint logging
* Any additional tasks set by the Customer Service Manager.The above is not an exhaustive list as this role requires the employee to be flexible as the requirements change.
Key Skills
* Ability to communicate at all levels
* Outstanding customer service and customer care
* Ability to problem solve.
* Ability to multi-task and work under pressure.
* High attention to detail.
* Conflict Resolution.
* Time management.
* Use of a service management system
Qualifications
What you will need...
The successful applicant will have a proven experience within a call centre and or customer service/ facing related role, internally and or externally. A sound experience in Microsoft application. The ability to use multiple systems at any one time, to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the rest of the service team.
Additional Information
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
* Career Growth: Clear pathways from apprenticeships to leadership programs.
* Inclusive Leadership: A culture of respect, transparency, and collaboration.
* Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change.
* Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
* Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
* Health & Well-being Programs – Mental health support and workplace wellness.
* Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
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