Field Service Technician – Managed Print Services
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Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits
Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where youll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base.
As a Field Service Technician, you’ll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You’ll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction — all while working safely and efficiently within agreed service levels.
Key Responsibilities
* Respond to field service calls at client premises promptly and effectively.
* Diagnose and repair faults on-site with minimal disruption to clients.
* Keep accurate service records using PDA tools and communicate with call control regularly.
* Maintain a well-stocked and organised spare parts kit (vehicle or on-site).
* Regularly sync your laptop with our SharePoint cloud system.
* Attend training sessions (including online modules) to stay up to date with latest products and technologies.
* Liaise with colleagues across departments to ensure smooth service delivery.
* Report recurring technical issues and client concerns via our escalation channels.
* Adhere strictly to client health & safety procedures and site processes.
Skills & Experience Required
* Proven experience maintaining and repairing monochrome and colour MFPs (low, mid, high volume).
* Confident with network connectivity and basic printer setup (e.g., installing print drivers, simple network connections).
* Strong fault-finding and diagnostic skills.
* Full UK Driving Licence – essential.
* Must be eligible to obtain Government and/or Police Security clearance – no exceptions.
* Excellent communication and interpersonal skills.
* Able to work independently, under pressure, and to tight deadlines.
* ‘Can Do’ attitude with a strong customer service mindset.