Your newpany
My client is looking for an experienced Resolutions Officer for a 12-week assignment starting ASAP.
Your new role
As Resolution Officer, you’ll lead and support investigations into matters such as discipline, grievance,plaints, and claims. You’ll gather and analyse evidence, conduct interviews, liaise with union representatives, and produce impartial reports to support managerial decision-making. You’ll also contribute to the development and delivery of training, policy implementation, and data reporting related to employee relations.
What you'll need to succeed
1. Experience conducting workplace investigations and writing formal reports
2. Strong understanding of employment law, data protection, and investigatory standards
3. Excellentmunication and interpersonal skills
4. Ability to manage sensitive issues with discretion and professionalism
5. Confidence presenting findings at internal and external hearings
6. Willingness to travel independently across South Wales
What you'll get in return
7. Opportunities for professional development and training
8. A supportive and values-driven working environment
9. The chance to make a meaningful impact on organisational culture and fairness
10. A dedicated consultant at Hays