Overview
Join to apply for the Integration Lead Data Centre Tech role at SHI International Corp.
Job location: SHI UK Nexus office as determined by SHI management. Reports to the IDCS manager.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide rely on SHI’s concierge approach to help them solve what’s next. The heart of SHI is our employees – all 6,000 of them.
We offer a commitment to diversity as the largest minority- and woman-owned enterprise in the U.S., continuous professional growth and leadership opportunities, and health, wellness, and financial benefits to support you and your family. SHI provides world-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
* Be the technical expert to a group of build technicians, providing support to move the team toward successful project completion.
* Decipher customer documentation and specifications to translate a logical construct into a physical build, including component quantities and configurations.
* Direct rack and stack of hardware into cabinets in accordance with customer elevation documentation.
* Learn customer labeling processes and naming standards for power and network; meet quality control expectations for labelling.
* Conduct power testing and address DOAs by debugging and opening tickets with appropriate hardware vendors as necessary.
* Collaborate with automation team to create and deploy scripts for hardware verification and to populate output files.
* Assist the IDCS manager with QC checks by reviewing builds to ensure they meet specifications.
* Attend internal meetings to report status on current build projects.
* Provide skills training and mentoring to build technicians in collaboration with the wider IDCS team.
* Work with Documentation Specialist to create and maintain up-to-date project documentation.
* Coordinate with warehouse teams on crating status and any delays affecting shipping schedules; provide support as required.
* Process staged inventory and order modifications with Sales and warehouse staff; address issues and updates as needed.
* Apply Gemba Lean processes to identify opportunities for continuous improvement.
* Support other departments as required by management.
Behaviors and Competencies
* Leadership: take ownership of complex team initiatives and drive performance.
* Conflict Resolution: resolve complex conflicts and negotiate win-win outcomes.
* Performance Management: align team goals with organizational objectives and use metrics to drive results.
* Analytical Thinking: solve complex problems and communicate solutions effectively.
* Technical Expertise: demonstrate high technical proficiency and serve as a resource for others.
* Communication: clearly convey ideas to diverse audiences and mentor others in effective communication.
* Strategic Thinking: analyze situations, anticipate trends, and align strategies across functions.
* Detail-Oriented: manage multiple projects with high accuracy and identify errors.
* Continuous Improvement: identify improvements, implement changes, and support others’ efforts.
* Delegation: distribute responsibilities across a team and ensure clear roles.
* Collaboration: foster a collaborative environment where all team members are valued.
Skill Level Requirements
* Ability to decipher technical documentation and translate into physical builds; communicate technical detail to team members.
* Problem-solving maturity and ability to lead by example.
* Flexible approach to tasks and work time constraints when liaising with US-based resources.
* Ability to work with multiple resources under tight deadlines while maintaining professionalism.
* Technical problem-solving skills; ability to complete configurations (firmware upgrades, network settings, vendor-specific settings).
* Strong organizational and communication skills; ability to work with multiple global teams on concurrent rack integration projects.
* Ability to transfer knowledge between environments and convey cross-discipline skills for a new working environment.
* Identify process enhancements in build/quality control/hardware verification processes.
* Ability to support QC operations as workload requires.
Preferred Skills
* HPE / Dell / Cisco configuration.
* Experience in an Integration Data Centre Services organization or similar background.
* Ability to bring disparate teams together toward a common goal.
* Positive approach to challenging technical issues; provide creative, out-of-the-box solutions while managing risk and timelines.
Other Requirements
* Minimum 2 years of experience in an Integration Data Centre Services organization or equivalent background.
* Experience with hardware/software from Lenovo, IBM, HP, Dell, Supermicro, Cisco, Juniper, Pure, Fortinet (or similar).
* Willingness to work extended hours to complete projects and meet deadlines.
* Business hours are typically Monday to Friday, 09:00–17:00 with a 30-minute lunch; due to international projects, occasional after-hours availability is required.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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