We’re now recruiting for a proactive, customer-focused professional with strong customer service and sales experience to join our clients team on a part-time basis.
3 full days per week. Hybrid
If you enjoy building relationships, delivering exceptional customer experiences, and driving partner recruitment and upselling opportunities, this could be the perfect role for you.
Key Responsibilities
Customer Service (UK & Europe)
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Managing day-to-day customer service across English and German-speaking regions
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Handling orders and enquiries from private customers, wholesalers, affiliates and online platforms
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Making proactive outbound calls for upselling, surveys and customer retention
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Resolving complaints and queries professionally and efficiently
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Affiliate Development & Support
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Supporting and developing affiliate/partner programmes in the UK, Germany and wider Europe
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Proactively reaching out to online shops, wellness centres, bloggers, influencers and spas for endorsements and partnerships
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Supporting outreach activity on LinkedIn and Instagram
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Assisting with lead generation and partner recruitment campaigns
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Collaborating with marketing and operations teams to deliver campaigns and recruitment activity
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Cross-Department Support
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Sharing customer insights and feedback to support innovation and improvement
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About You
To succeed in this role, you’ll be proactive, organised, and confident communicating with customers and partners.
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Essential:
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Fluent / near-native English (German is a strong advantage but not essential)
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Previous experience in customer service and sales
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Desirable:
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Interest or experience in health, wellness or nutrition
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Strong written and verbal communication skills with a confident phone manner
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Highly organised with strong attention to detail
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Comfortable working under pressure and solving problems independently
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Confident using ICT tools including email, Excel, Word, PowerPoint, and social media platforms (LinkedIn/Instagram)
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Able to work both independently and as part of a small team
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A positive “can-do” attitude aligned with company values: Authentic, Excellence, Fun, Innovation, Being of Service