Rent Guarantee Support Executive
We’re hiring! Join our team of innovators and game changers…
Are you looking for a role where your skills are valued, your ideas matter, and your development and growth are a priority?
At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences. We need talented, passionate people who care about customers to make that happen.
With over 30 years in the industry, HomeLet is a leading brand supporting the UK’s vibrant private rented sector.
As part of the PIB Insurance Group, based in Lincoln with over 300 team members supporting landlords, tenants, and letting agents across the UK, we pride ourselves on providing fast, accurate, and reliable products, referencing over a million tenants in the last three years.
Why work with us:
* Competitive salary
* Up to 30 days holiday, with options to buy additional days
* Death in Service benefit of 4x salary
* Company pension scheme
* Enhanced maternity and paternity leave
* Flexible benefits including discounts on technology, cinemas, restaurants, and more
* Modern office with free parking and on-site bistro
* Job referral scheme
* Discounted PIB products
* Comprehensive employee benefits including financial management support, health screening, and volunteering days
* Range of discounts including attraction passes and beauty services
* Learning & development programs, including professional study options and apprenticeships
* Support for charitable activities through PIB Community Trust
Key Responsibilities:
* Administer new and existing Rent Guarantee policies via phone or email
* Handle landlord and agent queries related to Rent Guarantee products, collaborating with the Sales team
* Meet SLAs and provide a 'best in class' customer service
* Resolve customer issues, ensuring satisfaction and retention
* Maintain accurate CRM records and logs for MI and audit purposes
* Ensure compliance with FCA regulations and internal procedures
* Manage complaints and escalate risks or issues appropriately
* Build strong relationships within the team and across departments
* Own personal performance and development, embodying company values
Qualifications and Skills:
* Proven sales experience with a target-driven mindset
* Strong communication and influencing skills
* Resilient, self-motivated, results-oriented
* Ability to work under pressure positively
* Experience in outbound sales, call centre, or telesales is advantageous
Join us and support customers during their move home. We are an equal opportunities employer committed to diversity and inclusion.
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