What if you could support the IET to build satisfaction and loyalty amongst members?
What if you join an enthusiastic team working towards the common goal of providing exceptional customer service?
What if you were our Customer Service Executive?
This role is known internally as 'Member Relations Executive’
At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you’ll be doing
As the Member Relations Executive you’ll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you’ll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS.
You’ll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole.
What we hope you can bring to the rol...