What You'll Be Doing
* Providing technical support and resolving application issues within agreed SLAs
* Troubleshooting and managing client tickets from start to resolution
* Working closely with stakeholders, analysts, and developers
* Communicating clearly with clients and delivering excellent customer service
* Gathering requirements for system changes (RFCs) and supporting their delivery
* Testing, documenting, and supporting application updates
* Assisting with debugging and implementing improvements (training provided)
* Contributing to team development and continuous improvement initiatives
Skills Required
* Experience in application/software support
* Strong problem-solving and analytical skills
* High attention to detail and organisation
* Self-motivated with a willingness to learn
Highly Desirable
* Knowledge of Agile, DevOps, and software lifecycle
* Understanding of APIs
* Experience with tools like Postman or XMLSpy
* Familiarity with Visual Studio, Azure DevOps, Git
If you have the skills and ambition required and want to join a company that can offer career progression opportunities then please send your CV to danielsumpter@spectrumit.co.uk
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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