Salary: £15,000 - 27,500 per year Requirements: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Responsibilities: First line support for internal IT issues and queries, taking inquiries by phone and email Troubleshooting issues with laptops, desktops, and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating, and creating administration documentation Using helpdesk software to log calls with descriptions of issues, progress, and solutions Administration and support with IT assets and equipment including iPads, laptops, and mobile phones Support on IT projects when required Technologies: Support Mobile Network Cloud Hardware ICT Linux Security More: We are a fast-growing specialist FM provider located in Gateshead, looking to expand our supportive IT department with an Apprentice Junior IT Service Desk Analyst. This apprenticeship offers a fantastic opportunity for growth within a team that values talent and commitment. We provide 33 days of holiday, company sick pay, comprehensive wellbeing support, ongoing training and development, and a commitment to inclusion and diversity. You will gain essential skills and knowledge in a hands-on environment while also benefitting from employee ownership and dedicated recognition for your contributions. last updated 6 week of 2026