Job objectives and responsibilities
* To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
* Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met
* To provide strong support, accurate reporting and up to date figures for the FM team and the Client
* Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload
Main duties
First line Supervision of the Help Desk calls and team including but not limited to:
* Answer the telephone and address enquiries
* Raise reactive call outs on Maximo along with quotations/cost estimates to the client
* Raise Purchase Orders
* Approve To Pay purchase orders on a periodic basis throughout the week
* Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off
* Communicating with Supervisors / Engineers / Suppliers /
* Liaise with Subcontractors regarding
* Security clearance and access requirements
* Reactive & Quoted Works
* Chase up jobs logged to close off and chase up costs
* Delegating workload to admin team
Helpdesk reporting;
* Adhoc reports required by the clients for specific information on
* Assisting with producing necessary documentation for audits when required
* SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports
* Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios
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