Join to apply for the HR Shared Services Transformation Lead role at Michael Page
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Join to apply for the HR Shared Services Transformation Lead role at Michael Page
This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking an experienced HR Shared Services Transformation Lead to join the People Leadership Team on a 12-month fixed term contract.
Our client is a leading national retailer with a strong presence across the UK, known for a fast-paced environment and a people-focused culture.
Description
This role is central to the future design of HR Shared Services within the business, leading the implementation of a three-tier model and driving the next phase of our Payroll System Project. You will ensure processes are streamlined, scalable, and technology-enabled, creating a high-performing Shared Services function that adds real value across the business.
As HR Shared Services Transformation Lead your responsibilities will include:
Map existing HR processes and recommend their alignment within the three-tier Shared Services model.
Lead the roll-out of employee and manager self-service, including online forms, automated letters, and streamlined HR processes.
Design and deliver training and communications to embed new ways of working across managers, employees, and HR.
Oversee Tier 0 (self-help) implementation, including FAQs, guidance, and a ticketing system.
Support the development of Tier 1 Shared Services roles, including responsibilities, competencies, and training.
Contribute to the design and delivery of HR dashboards and reporting tools, including potential PowerBI solutions.
Act as the main liaison between Payroll, HR, Finance, IT, and external system providers, ensuring alignment and successful project delivery.
Profile
Experienced operating as a HR Shared Services Transformation Lead or shared services projects in a complex organisation.
Strong project management skills with the ability to juggle multiple priorities.
Track record of implementing HR or payroll systems (ideally MyView/Zellis) and embedding self-service solutions.
Excellent stakeholder management skills, confident in influencing across multiple functions.
Skilled in process redesign, documentation, and continuous improvement.
Strong communicator with experience delivering training and change initiatives.
Analytical mindset with an ability to support reporting/dashboard development.
* Retail Sector experience is desirable but not essential
Job Offer
This is an exciting opportunity to make a significant impact, modernising HR Shared Services and delivering real change for managers, employees, and the wider business.
* 12-month FTC with potential to be made permanent at the end of the contract.
Role is based on site in Liverpool / hybrid working environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Retail Health and Personal Care Products
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