Job Description
Customer Support & Operations Assistant (Part – Time)Life Sciences / Pharmaceutical – UK, Ireland & International
1. The Company
Biomap Ltd provides Validation & Qualification services for temperature monitoring solutions to the Pharmaceutical and Biotech Industries. We operate in a heavily regulated environment, supporting laboratories, hospitals, wholesalers, and pharmaceutical manufacturers with compliant, high-quality solutions.
2. The Role
The Customer Support & Operations Assistant role supports the day-to-day operational and customer service activities of the company. This position is responsible for managing customer enquiries, coordinating the help desk, and handling shipping and logistics activities, ensuring a high standard of service and efficient internal processes in line with Biomap’s quality management system.
3. General Role Responsibilities:
- Acting as the first point of contact for customer enquiries via phone and email
- Managing and monitoring the help desk, logging, tracking, and resolving support tickets
- Liaising with customers to provide updates, basic technical assistance, and issue escalation where required
- Coordinating shipping and receiving of equipment, including preparation of documentation
- Tracking shipments and ensuring timely dispatch and delivery of customer equipment
- Maintaining accurate records for support cases, shipments, and inventory movements
- Supporting internal teams with administrative and operational tasks as required
- Ensuring all activities comply with internal procedures and quality standards
4. The Ideal applicant must have:
- Excellent communication skills in both written and spoken English
- Strong attention to detail and accuracy
- A customer-focused mindset with a professional and friendly approach
- Good organisational and time-management skills
- Ability to work independently and manage multiple tasks simultaneously
- A reliable, methodical, and proactive way of working
- Ability to remain calm and effective when dealing with customer issues
5. Requirements
- Previous experience in customer support, help desk, administration, or logistics (preferred)
- Good IT skills, including email, spreadsheets, and basic ticketing systems
- Familiarity with shipping, courier coordination, or inventory management is an advantage
- - Must live locally - NW10 7JB
- Ability to work within a regulated or quality-driven environment is beneficial
6. What we offer
- Part-time working hours (4 hours per day)
- Training and ongoing support
- Opportunity to gain experience within the pharmaceutical and biotech industry
- Friendly and supportive team environment
- Potential for role development as the company grows
Salary: £16k - £18k per year
Position Type: Part time (Monday to Friday - 4 hours per day)
Company Website: www.biomap.co.uk