Customer Service/Call HandlerLocation: Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekHours of work: You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to SundaySalary:£24380 rising to £28800*Plus, fantastic benefits which include the following
* An opportunity for a pay increased based solely on set goals and KPIs.
* Hybrid working- after probation has been completed
* Great training program
* Free car parking
Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.As a Call Handler/Customer Service Advisor your tasks will include the following:
1. Assist a specialist team with managing client enquiries via email and on the telephone.
2. looking after a porfolio of cases from start to finish
3. Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
4. Dealing with emergencies in "real time", calming those who are panicked and managing expectations with empathy
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