Job description
Staff Management – to assist the Boutique Manager in the following areas:
* Train, supervise and motivate employees to achieve the goals of the store.
* Plan, organise and prioritise self and team to ensure optimum use of available time.
* Motivate and develop a high performing team.
* Deliver high customer service through team.
* Produce staff rotas.
* Manage staff holidays.
* Monitor employee’s performance.
Training
* Assist in the implementation of induction for all new employees.
* Assist in the training and development of the Boutique team.
Reporting
* Accurate reporting of all administration and stock control.
* Collation of sales figures.
* Report to Hour Passion HQ / outlet centre management as necessary.
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Contribute to the store reaching its monthly, quarterly and annual sales targets.
* Deliver exceptional customer service to every customer, every time, using an omni channel approach as needed.
Security & Stock
* Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
* Carry out stock checks and audits in line with Company policies and procedures.
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Maintain correct processing of all deliveries.
Cash Handling
* Ensure the till is reconciled daily.
* Ensure that cash handling and banking procedures are in line with Company policies and procedures.
* All transactions to be handled in a responsible and secure way.
* Till functions, cashing up, payments and general duties.
* Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
* Ensure the store is always kept clean and presentable, including back of house areas.
* Ensure Health and Safety awareness.
* Ensure Visual Merchandising standards are adhered to.
Communication
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Can present, and conduct, themselves in a professional manner to both customers and colleagues.
* Can deal with international customers and familiar with their customs and culture.
Product Knowledge
* Attend regular training days or sessions.
* Take responsibility, and be self-motivated and pro‑active, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Limited to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager.
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