About Us PTSG is one of the UK’s leading providers of specialist services to the construction and facilities management sectors. With a strong reputation for excellence and innovation, we’re proud to deliver outstanding service to our clients across a wide range of industries. As part of our ongoing commitment to growth of our key accounts, we're looking for an additional person to work as part of a team of Key Accounts Administrators, reporting to the Key Accounts Manager. Join our Key Accounts team and be at the heart of managing our most important client partnerships. You'll oversee high-value contracts that span multiple business units, acting as a central point of contact to ensure clear, seamless communication and exceptional service delivery. From onboarding to completion, you’ll take ownership of the entire contract lifecycle—tracking progress, staying ahead of compliance deadlines, and ensuring we meet or exceed service level agreements. Working hand-in-hand with our operations teams, you'll help drive efficiency, consistency, and client satisfaction every step of the way. This is a full time permanent role, working 8am to 5pm Monday to Friday. You will be based from our Castleford head office (WF10 5HW) which has access to free parking and great transport links. What you'll be doing: Administer Key Account contract summaries for designated clients Understand and communicate information on the products offered within the business Update client portals with dates, paperwork, updates, quotations and export information to then log on contracts summaries Build and develop relationships with customers and the PTSG Operations teams Recognise and highlight issues to the Key Account Manager before they reach the customer Other administration duties, scanning, data inputting, validating information etc. What we're looking for: Detail orientated, with proven experience of great system and record maintenance Excellent communication skills, verbal and written at all levels Able to work autonomously, but also as part of the wider team – collaborating closely with the Operations teams Ability to adapt and multitask are essential Excellent administration and organisational skills – able to plan and prioritise Strong IT skills including MS Word, Excel and Outlook Previous experience of customer service in a similar environment is desirable but not essential What in it for you? A competitive salary 25 days holiday bank holidays Company pension scheme Life Assurance Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more Hybrid working On-site parking A supportive team, friendly office culture, and plenty of chances to learn Ind1