About the Role
We are recruiting an experienced Credit Controller who will be responsible for managing cash collections across multiple events and revenue streams, ensuring outstanding invoices are collected in a timely manner. This is a proactive role with a strong focus on telephone-based collections, particularly recovering overdue and aged debt relating to our trade show stands and digital products. You will be responsible for managing your own ledger, building relationships with customers, supporting cash collection targets, and driving reductions in aged debt. The role will also involve maintaining accurate debtor records and producing weekly debtor reports. A strong level of Excel is essential.
Responsibilities
Credit Control & Debt Collection
* Full ownership of accounts receivable and credit control activities across multiple events and revenue streams.
* Proactively collect outstanding invoices via telephone and email, with a particular focus on overdue and aged debt.
* Dispatch statements and dunning letters in line with company procedures.
* Take customer payments via online payment portals.
Customer Relationship Management
* Build strong relationships with customers to ensure timely payment and minimise future debt exposure.
Reporting & Analysis
* Produce and analyse aged debt reports, identifying risks and recommending appropriate actions.
Process Improvement & Performance
* Drive improvements in collections performance, reducing Days Sales Outstanding (DSO) and minimising bad debt.
Cross-Functional Collaboration
* Work closely with Sales, Operations, and Finance teams to resolve invoice queries and remove barriers to payment.
Qualifications
* 3+ years’ experience in Credit Control and Accounts Receivable, with demonstrable success in debt collection.
* Strong experience managing aged debt and recovering overdue balances.
* Experience working within a fast-paced SME or growth business environment.
* Confident telephone-based collections experience is essential.
* Experience using Microsoft Dynamics, Sage Intacct, or similar ERP systems.
* Excellent communication, negotiation, and stakeholder management skills.