Service Designer
Contract Details:
• Inside IR35
• Initial 6-7 month contract
• Long-term programme roadmap (up to 3 years)
• Hybrid – 3 days per week in Birmingham
• Immediate interview process
TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up.
We are looking for multiple Service Designers to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital services.
This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.
What you’ll be doing:
• Designing end-to-end service experiences across multiple business and operational workstreams
• Creating service blueprints, journey maps and scalable service models
• Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders
• Helping shape a new cross-functional, product-led operating model
• Bringing clarity to highly complex and evolving environments
• Acting as the voice of the customer across technical and operational teams
What we’re looking for:
• Strong Service Design experience within large, complex organisations
• Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments
• Strong stakeholder management and facilitation skills
• Ability to navigate ambiguity and influence across multiple teams
• Experience embedding customer-centric design principles into transformation programmes
• Comfortable working within agile, sprint-led delivery environments
This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments.
Please apply directly or contact TechNET IT for more information.